Frequently Asked Questions (FAQs)

Where does this store ship from?

New York, NY

What is this store's return and exchange policy?

Exchange only for store credit on unopened items still in new, sealed packaging as originally received. We do not exchange or refund opened or used products.

Exchange request must be submitted within fourteen (14) days from the date of purchase. No exchange permitted after fourteen (14) days from date of purchase.

We do not reimburse or issue store credit for shipping charges.

All sales final/no exchanges on sale, clearance, promotion and price match.

Do you accept orders placed outside of the US?

We sure do!

How long will it take to receive my order?

Once paid via PayPal, it takes 3-4 BUSINESS days to verify your payment. During these days your order is being processed.

Once payment is verified we then ship your product from our boutique to you.

Once shipped most domestic orders take anywhere from 5 to 10 business days to arrive depending on the efficiency of DOMESTIC postal services. 

International shipping delivery times may vary between 4 and 12 weeks.

Please NOTE : We do not ship on WEEKENDS!

What color does the hair come in and can it be custom colored?

The hair is 100% virgin hair. This means the hair has NOT been chemically processed in ANY form. It has not yet been dyed, bleached, relaxed, permed, texturized...ANYTHING.

With saying this all hair comes in its NATURAL state. Most donors' hair colors are between 1 (JET BLACK)/1B (DARK BROWN)/2 (BROWN). Rarely do we receive donors of NATURAL Reds, Aurburns, Blondes...etc.

In regards to CUSTOM COLORING for clients...we DO NOT custom color ANY of our virgin hair.

We apologize for any inconvenience.

What is your insurance policy?

Customers are responsible for ANY insurance they feel is required for packaging. You will be charged extra for insurance. Please contact us before hand to insure insurance will be added to your shipping.

How do you ship?

We will ship USPS. If you would like us to ship UPS/DHL/Fed EX or any other forms of delivery, please contact us via email and we can arrange these accommodations for you.

I am an international shopper, what about import duties?

Import duties are the sole responsibility of the buyer and we have no control or liability over any charges you may occur.

How do I measure the length of the hair?

All hair is measured by its STRETCHED length.

This means whether your hair is STRAIGHT, CURLY, or WAVY...you must fully stretch the hair out to measure it's true length.

A 16" straight will look longer than a 16" wavy and a 16" wavy will look longer than a 16" curly.

I have NEVER purchased virgin hair before. How do I take care of my new investment?

Please make sure follow the tips below!

1. Never use alcoholic product which can dry the hair.

It is recommended that you CO-WASH your hair ONLY !

2. Never use a deep cleaning or clarifying shampoo on your hair extensions.

Once again... CO-WASH your hair only.

3. Conditioning is an important part of caring for your hair. You should condition at least once every three to five days to keep the extensions looking their best.

FOR WAVY/CURLY hair, it’s also a good idea to mix water and a tiny bit of Macadamian oil in the spray bottle and then sprayed the curly hair all over, it can prevent hair become dry, then prevent it from tangling or matting.

4.Wear a cap when swimming or keep your hair out of water. Chlorine and salt water can cause the hair to tangle and mat up. It is recommended to wear you hair up or in a ponytail when you swim and exercise!

5.Braid the hair at night to prevent tangling.

6. Don’t do any chemical treat by yourself, ask hair stylist instead.

I have NEVER purchased virgin hair before. How much hair will I need for a full weave?

If you are getting a full weave the average person needs about 3 bundles of hair, although it is advised to go for 3 bundles. You can always use the leftover hair later. If you are using hair over 18" long you might need another bundle. If you are getting tracks one pack is enough for four to five tracks up to 18" hair length. If you are getting the hair bonded one pack is enough for four to five tracks up to 18" hair length. If you are getting fusion or micro then you will need to consult your stylist.

What type of hair care products should I use?

Treat this hair just as if it was your own hair. Use good conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time.

You can use any 100% organic conditioners, Garnier Fructis, Pantene and Wen Hair products. Argan Oil is from morocco, it is a very light oil that is slightly scented and is great to use for a natural shine and will not make the hair heavy. Apply 2 -3 drops every few days, and style a needed.

Why is my hair getting tangled?

Your BOMBFLAWS hair can tangle due to being too dry, oil & dirt build-up, salt-water, chlorine and not combing (wide tooth comb) out your hair daily. Make sure to wash and condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help. It could also be the hair you purchased, if the hair is Indian Remy Hair or non Remy Hair (WHICH WE DO NOT SELL) it is not 100% virgin human hair. So the hair may tangle sooner and not last you as long as 100% virgin hair.

How long does this hair last?

This hair can last for a very long time (8-18 months) depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer. Many hair extensionist prefer Brazilian, Malaysian, Peruvian, Russian or Indian hair because it is beautiful and unprocessed which makes it last longer than any other kind of hair.

How much hair comes in a bundle?

Each bundle is 100 grams.

Three bundles is 300 grams.

300 grams is about 10.5 ounces.

PLEASE NOTE : The LONGER the hair in INCHES .... the MORE it weighs therefore the wefts will be SHORTER in width.

If buying over 18" order an extra bundle.

If buying over 28" order TWO extra bundles to be safe!

How do you achieve your beautiful curls/wave patterns?

Our hair is STEAM processed to achieve its curls/waves.

What are your business hours?

Monday- Friday 10am to 10pm EST

Our Bombshells rest on WEEKENDS so we are closed.

Do you have a wholesale program?

We have a wholesale program for stylists and business owners; we also have a Bombshell Referral program. For further information, please contact us at [email protected].

Can the hair be straightened or curled?

Yes, this is 100% human hair so treat it as your own. You can straighten & curl the hair as
effortlessly.

Can I color this hair?

Yes, this hair can be bleached or dyed to any desired color.

How do I maintain my curls?

Flexi rod or pin curl your hair for beautiful bouncy curls.

So I love Kim Kardashian's waves. Can I achieve this style with Bombshell hair?

Wand Curlers is a styling tool that you should use to achieve the Kim Kardashian waves.

Will my hair shed?

Yes, you will get minimal shedding. If anyone claims their hair doesn't shed - it's a lie! Do not cut your weft. (A Weft is the thread that keeps the hair bonded together, once cut, it will make the hair shed even more). However, if you have no choice but to cut the weft, then please make sure you seal it with fray check or weft sealant.

How do I know this is TRUE virgin hair?

Easy, inspect the hair thoroughly. Some companies state that their hair is 100% Virgin, but is is clearly colored evenly from top to bottom, and the hair thickness is the same. Remember, Virgin Hair is naturally thinner at the bottom, has variations of color from the top to the ends, and has split ends. Again, examine the hair and you be the judge!

Also, do a burn test. Take a strange and burn it. If it is hard, the hair has synthetic fibers. If it ashes it is true human hair.